Senior Workforce Management Analyst

Job Summary

A company is looking for a Senior Workforce Management Analyst.

Key Responsibilities

• Lead outbound calling teams and develop outbound-specific forecasting models
• Create staffing plans and analyze historical data to optimize workforce operations
• Deliver performance analytics and recommend workflow improvements across teams

Required Qualifications

• 2+ years of experience in operational leadership in a fast-paced environment
• Experience with WFM software for managing contact center operations
• Strong analytical skills and proficiency in spreadsheet modeling
• Proven organizational and change management skills
• Ability to work transparently in a startup environment