Service Manager

Job Summary

A company is looking for a Service Manager (remote).

Key Responsibilities

• Perform quality checks and validation of contracts before signatures, ensuring compliance with technical process guidelines
• Create and manage manual CDRs in ROME, supporting both Standard and Custom Contracts through the outlined processes
• Review contracts for changes, obtain necessary signatures, and ensure proper documentation and handoffs are completed

Required Qualifications

• 5-8 years of experience in order management, preferably in a communications context
• Previous experience as GCS Lead writing contracts is preferred
• Familiarity with contract validation processes and quality checks
• Ability to manage both Standard and Custom Contracts effectively
• Experience with contract management systems, particularly ROME and PCS