Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to build long-term strategic relationships with enterprise accounts and ensure customers achieve desired outcomes.

Key Responsibilities

• Develop close working relationships with technical and management teams to achieve customer desired outcomes
• Act as the subject matter expert for customers, advising on new products and feature enhancements
• Provide proactive program deliverables, including onboarding, health checks, and strategic support plans

Required Qualifications

• At least 7 years of experience with network security solutions, particularly web proxies and firewalls
• Bachelor's degree in Computer Science or Information Systems preferred
• 5+ years of experience in a senior technical support role managing large enterprise customers
• Understanding of networking principles and diagnosing network issues
• Experience with Active Directory and enterprise applications, including server operating systems