Federal Support Account Manager

Job Summary

A company is looking for a Manager, Support Account Services Management - Federal.

Key Responsibilities

• Develop and lead a Support Account Management Team, including strategies and performance metrics
• Coach and train team members to enhance customer management skills and deliver exceptional support
• Refine processes and interactions using KPIs, data, and analytics to improve overall customer experience

Required Qualifications

• Experience integrating AI into work processes and decision-making
• Management experience in high technology and enterprise account environments
• Proven track record in translating operational needs into actionable outcomes
• Comfortable interacting with all levels of management, including C-suite executives
• Extensive experience in customer-facing roles with account responsibilities