Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to act as a strategic technical advisor for key enterprise customers.

Key Responsibilities

• Serve as the primary technical advocate for strategic enterprise customers under the Premium Support offering
• Guide customers through complex deployments and performance optimization
• Monitor account health and usage to identify growth and retention opportunities

Required Qualifications

• 5+ years in a customer-facing technical role (TAM, Solutions Architect, etc.)
• Deep understanding of enterprise networking, cloud connectivity, and related infrastructure services
• Experience working with System Integrators, VARs, and indirect partner ecosystems
• Experience in designing or deploying cloud/virtualization networking solutions
• Familiarity with Level 1-3 support desk processes and managed service environments