Client Relationship Manager

Job Summary

A company is looking for a Client Relationship Manager for the Large Market.

Key Responsibilities

• Build and maintain relationships with a portfolio of Employer customers throughout the customer lifecycle to maximize satisfaction and retention
• Stay informed about industry and technology trends, educating customers and advocating for their needs
• Lead internal teams on behalf of customers, coordinating efforts and ensuring high-quality work output

Required Qualifications

• B.S. or B.A. required
• 10+ years of experience in Customer Success, Account Management, or related roles
• Experience managing complex customer portfolios
• Strong understanding of benefits administration and technology (particularly SaaS)
• Proven ability to drive customer outcomes and satisfaction