Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager.

Key Responsibilities

• Own customer success and satisfaction, ensuring adoption, retention, and renewal outcomes
• Serve as the primary strategic and technical contact for customers, building relationships and driving satisfaction
• Identify upsell opportunities and act as the voice of the customer to influence product development

Required Qualifications

• 3-5 years of experience in Customer Success, Technical Account Management, or related SaaS roles
• Strong understanding of software adoption and stakeholder management
• Experience with risk, audit, or compliance-related SaaS platforms
• Familiarity with GRC tools or frameworks like SOC 2, ISO 27001, or HIPAA
• Ability to manage multiple customer accounts and drive strategic conversations