Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager (TAM).

Key Responsibilities

• Serve as the primary technical point of contact for assigned enterprise customers and conduct regular health checks
• Provide technical guidance on implementation, configuration, and platform optimization while managing escalations
• Build and maintain trusted advisor relationships with stakeholders and collaborate with internal teams on strategic account goals

Required Qualifications

• 5+ years of experience in Technical Account Management, Solutions Engineering, or Customer Success with a technical focus
• Strong technical background with experience in SaaS platforms, APIs, and cloud environments
• Proven track record of proactive account management and handling customer escalations
• Experience conducting root cause analysis and implementing preventative solutions
• Familiarity with digital workplace platforms and CRM systems