Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to support customers in achieving their goals with technical oversight of the Relativity platform.

Key Responsibilities

• Develop and implement account plans and strategies for customer success
• Guide resolution of critical customer incidents and lead technical success plans
• Collaborate with cross-functional teams to enhance product offerings and customer experience

Required Qualifications

• Relativity Certified Administrator certification required
• 5+ years of technical experience with Relativity products in a customer-facing role
• Proven experience with SQL and Windows platforms
• Experience in SaaS, IaaS, and/or Hybrid environments
• ITIL Certification preferred