Account Associate

Job Summary

A company is looking for an Account Associate to manage customer renewals and drive business growth.

Key Responsibilities

• Deliver best in class Net Retention and Gross Retention rates through effective communication and expansion discovery
• Manage a diverse portfolio of MidMarket & Enterprise customers throughout the contract management lifecycle
• Partner with Sales Teams on account planning to drive total book of business growth

Required Qualifications

• Three or more years of proven B2B SaaS experience in direct client management
• Track record of maintaining strong renewal rates to drive positive revenue outcomes
• Consultative approach with an emphasis on discovery and influencing customer outcomes
• Consistent track record of meeting or exceeding performance goals
• Ability to overcome objections and mitigate commercial risk within accounts