Technical Adoption Specialist

Job Summary

A company is looking for a Technical Adoption Specialist to ensure seamless onboarding and long-term success for clients.

Key Responsibilities

• Lead implementation activities including configuration, branding, training, and testing for new clients
• Drive early-stage adoption through structured 30/60/90-day engagement plans and monitor customer health metrics
• Provide Tier I/II support for escalated onboarding issues and document customer interactions and technical implementations

Required Qualifications

• 3-5 years of experience in customer onboarding, implementation, or technical support roles
• Strong understanding of SaaS platforms, CRM systems, and data migration tools
• Ability to manage multiple priorities and stakeholders in a fast-paced environment
• Experience with Gainsight, Salesforce, or similar platforms is a plus