Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager [Enterprise].

Key Responsibilities

• Own customer relationships and monitor health improvements, including business reviews and ROI
• Lead the sales hand-off and onboarding cycle, ensuring quick time to value metrics
• Conduct training sessions for customers and gather feedback to inform product improvements

Required Qualifications

• 4-6 years of experience onboarding large customers with a technical product
• Experience in IAM, IT, Security, or related fields is a plus
• Strong understanding of SaaS industry expectations for software deployment
• Proven project management expertise with excellent organizational skills
• Ability to work cross-functionally and support various teams within the organization