Technical Customer Support Advocate

Job Summary

A company is looking for a Technical Customer Support Advocate.

Key Responsibilities

• Support inbound technical questions and provide an efficient user experience through various communication channels
• Act as a customer advocate, ensuring product feedback is communicated to internal teams
• Identify and document bugs, contribute to the knowledge base, and handle escalations on advanced technical issues

Required Qualifications

• 2-3 years of experience in a customer-facing role, preferably in a SaaS environment
• Confidence troubleshooting web and mobile software applications
• Integration experience with platforms like NetSuite and Quickbooks Online is a plus
• High level of emotional intelligence and ability to de-escalate conflicts
• Passion for advocating for customer needs to internal teams