Service Desk Specialist

Job Summary

A company is looking for a Service Desk Expert responsible for managing high-severity customer issues and coordinating resolution activities.

Key Responsibilities

• Monitor and escalate resolution activities on high severity, customer-impacting issues
• Develop and maintain records related to service issues and track their progress
• Act as a liaison between customers and internal groups to ensure satisfaction and service quality

Required Qualifications

• 3+ years of customer service experience
• Advanced computer skills, including proficiency in Microsoft Office
• Strong organizational skills with the ability to multi-task and prioritize work
• Exemplary attendance and ability to work independently
• Recognition of interpersonal skills necessary for dealing with peers and customers in stressful situations