Technical Operations Contractor

Job Summary

A company is looking for a Technical Operations Contractor (Seasonal).

Key Responsibilities

• Provide technical support and troubleshooting for employers' inquiries
• Ensure processing of Assisted workflows within established service level agreements (SLAs)
• Assist in data management and support quality assurance initiatives

Required Qualifications

• Experience in a technical support or product operations role
• Proven experience handling structured data (Excel, CSV, JSON, etc.)
• Familiarity with authentication processes for complex providers
• Strong organizational skills and ability to manage multiple priorities
• Comfortable in a fast-paced environment with a focus on detail