Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer based in the New York City area.

Key Responsibilities

• Resolve inbound issues through immediate resolution or internal ticketing and follow-up with cross-functional teams
• Establish and report on SLAs for customer responsiveness and time to resolution
• Collaborate with Customer Success, Product Management, and Operations teams to set requirements for software tools and systems

Required Qualifications

• 3+ years of experience in a highly technical customer support/service role
• Functional knowledge of SQL and familiarity with AWS
• Experience programming in Typescript or Python
• Ability to work US east coast business hours
• Comfortable writing scripts or internal tools leveraging APIs