Health Navigator

Job Summary

A company is looking for a Health Navigator to join their dynamic team.

Key Responsibilities

• Conduct educational calls to advise members on available benefits and services, completing health needs assessments
• Encourage members with identified gaps in care to become compliant and assist with provider location and appointment scheduling
• Manage system work queues and facilitate research and analysis of inquiries related to member services

Required Qualifications

• Associates Degree in education, communication, health-related field, or equivalent work experience
• 2 years of experience in a customer service support role
• Ability to work independently and in a team environment
• Knowledge of medical terminology
• Digital literacy assessment required