Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide exceptional service and support to customers.

Key Responsibilities

• Provide technical support to customers through various channels
• Troubleshoot and diagnose complex technical issues, escalating when necessary
• Maintain and update FAQs and Knowledge base with product updates

Required Qualifications

• 3-5 years of experience in technical customer-facing roles, preferably in a SaaS B2B environment
• Experience working in a startup or high-growth environment
• Strong analytical mindset with tech-savvy skills
• Ability to communicate effectively with individuals at all levels
• Experience with tools such as SQL, Zendesk, or JIRA is a plus