Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide first-line support for clients, resolving issues and enhancing their digital experiences.

Key Responsibilities

• Troubleshoot and resolve issues related to WordPress core, themes, plugins, and server environments
• Assist clients through various channels with technical troubleshooting and educational support
• Proactively suggest improvements for client success and internal processes

Required Qualifications

• Strong background in technical support, engineering, or customer success
• Hands-on experience with WordPress websites, including core, themes, and plugins
• Ability to diagnose root causes and deliver solutions under pressure
• Self-motivated and reliable in a globally distributed environment
• Collaborative approach with a willingness to contribute to team knowledge