Technical Support Representative

Job Summary

A company is looking for a Tier 2, Technical Support Representative to provide remote support for medical devices and IT inquiries.

Key Responsibilities:

• Manage customer inquiries regarding the Optos Panoramic200 device operation and configuration
• Troubleshoot network issues, including connectivity and software problems
• Log interactions in the CRM system and escalate critical issues to field teams

Required Qualifications:

• High School diploma or equivalent
• 1+ year of Technical Support experience
• Experience in a customer care environment
• Extensive knowledge of Windows operating systems and PC hardware
• Intermediate IT networking knowledge