Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide exceptional product and technical support to customers across the US.

Key Responsibilities

• Lead and support K-12 district partners in the setup and implementation of Single Sign-On (SSO) platforms
• Serve as the primary point of contact for technical onboarding and ensure smooth integration with district systems
• Troubleshoot and resolve technical setup issues while maintaining documentation of customer interactions

Required Qualifications

• Experience with onboarding and implementing Single Sign-On services (Clever, ClassLink, SAML)
• Experience in working with and technically supporting SaaS products
• K-12 instructional technology experience
• Strong understanding of digital tools and platforms used in educational settings
• Experience working with Salesforce CRM is a plus