Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist.

Key Responsibilities

• Listen to callers' concerns and manage their expectations for timely resolution
• Guide callers through troubleshooting steps via phone/email to resolve issues
• Document information in the ticket management application while ensuring compliance with HIPAA and other regulations

Required Qualifications and Education

• 2+ years of experience in Tier II/Escalated enterprise call center support
• Experience with high volume ticket support, handling 40+ tickets daily
• Ability to work in a fast-paced, high-volume environment
• Reliable and accountable with a professional demeanor
• Must have a dedicated, private workspace for remote work