Technical Support Specialist

Job Summary

A company is looking for a Tech Service Desk professional.

Key Responsibilities

• Answers moderately complex questions and provides support for hardware, software, client, and COTS applications
• Escalates complex problems to other resolver teams or vendors as needed
• Supports L1 agents with day-to-day questions related to client incidents and requests

Required Qualifications

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 1-2 years' experience in the area of responsibility
• Eligibility for required authorizations from the U.S. Government due to access to export-controlled commodities and technology