Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide customer support and troubleshoot technical issues remotely.

Key Responsibilities

• Respond to and follow up on customer support issues via phone, live chat, and email
• Troubleshoot reported issues to determine root causes and escalate as necessary
• Produce documentation for customer-facing and internal use, including troubleshooting guides

Required Qualifications

• 2 - 3 years of experience in customer service support in an online, B2B or DTC environment
• High school education or equivalent is required; post-secondary education is preferred
• Minimum 2 years' experience in a technical customer support role for website or software products/services
• Experience with Software as a Service (SaaS) platforms or technical website support is required
• Hands-on experience with WordPress or other website platforms