Temporary Case Manager

Job Summary

A company is looking for a Temporary Escalations Case Manager to provide white-glove customer escalations and ensure a positive customer experience.

Key Responsibilities

• Act as a trusted resource for customer and partner-facing escalation needs
• Professionally follow up with cross-functional teams to ensure prompt escalation resolution
• Consistently resolve 30-35 complex cases weekly while identifying process improvements

Required Qualifications

• Proven expertise in problem-solving and de-escalation
• Strong experience in escalation and case management
• Ability to navigate various systems and tools, including Dash and Salesforce
• Excellent time management and organizational skills
• Proficiency in Google Workplace for data analysis and reporting tasks