Applications Support Specialist

Job Summary

A company is looking for an Applications Support Specialist to provide technical support for digital ecommerce applications.

Key Responsibilities

• Provide first and second level support and troubleshooting for digital applications
• Communicate with customers and technical teams to resolve support issues
• Train and mentor new hires and Level 1 team members

Required Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred
• 2-4 years of applicable experience
• Intermediate understanding of PCs, operating systems, networks, and databases
• Experience in PC and application troubleshooting
• Ability to manage multiple tasks and prioritize effectively