Ticketing Services Manager

Job Summary

A company is looking for a Ticketing Services Manager to ensure exceptional client service and manage ticketing operations.

Key Responsibilities

• Lead the Ticketing Services team and ensure alignment with customer success and business goals
• Provide primary support for clients, addressing inquiries and resolving issues related to ticketing products
• Oversee new client installations and maintain strong relationships through proactive communication

Required Qualifications

• Bachelor's degree in Business or a related field
• 5+ years of client relationship management or customer service experience
• 2+ years of experience in ticketing preferred
• Familiarity with ticketing hardware preferred
• Ability to work flexible hours, including evenings and weekends