Customer Programs Manager

Job Summary

A company is looking for a Manager of Customer Programs to drive customer adoption and engagement through strategic program management.

Key Responsibilities

• Lead and mentor a team focused on customer education, enablement, and community programs
• Oversee the strategy and execution of scalable customer-facing initiatives
• Collaborate with cross-functional teams to align programs with customer needs and business priorities

Required Qualifications

• 5+ years of experience in customer programs or related functions, with at least 1 year in a management role
• Proven track record in managing customer-facing programs from planning to execution
• Strong people leadership skills for coaching and mentoring a team
• Experience with data measurement and reporting on program impact
• Customer-centric mindset with a passion for improving customer experiences