Call Center Representative

Job Summary

A company is looking for a Call Center Representative to manage inbound client/customer requests and inquiries.

Key Responsibilities

• Researches and resolves complex customer inquiries and escalations, ensuring first call resolution
• Determines root cause of client/customer issues and coordinates with internal departments as necessary
• Documents customer interactions and enters updates into the appropriate system

Required Qualifications

• High School Diploma or GED
• 4 - 6 years of related experience