Tier 2 Technical Support Specialist

Job Summary

A company is looking for a Tier 2 Technical Support Specialist to provide high-level support for their products and services.

Key Responsibilities:

• Provide Tier 2-level support via phone, chat, email, and Zoom for caregivers and school partners
• Troubleshoot technical issues related to web-based platforms, mobile apps, and devices
• Accurately log, track, and resolve support cases using a CRM system

Required Qualifications:

• 1+ years of experience in a Technical Support or Customer Service role, preferably in SaaS or EdTech
• Experience with CRM systems, preferably Salesforce Lightning
• Strong troubleshooting skills across web applications and mobile platforms
• Proficiency in diagnosing and resolving browser-related issues
• Familiarity with cloud-based platforms and technologies