Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide customer service in a remote environment.

Key Responsibilities

• Engage in positive interactions with pet families and answer a high volume of customer service calls
• Gather and document pet medical information while scheduling appointments effectively
• Guide emotional conversations and ensure adherence to performance standards

Required Qualifications, Training, and Education

• Experience in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and programs such as Gmail and Google Calendar
• Previous experience in a work-from-home environment
• Must attend a mandatory 4-week intensive training program at the start of employment
• Dependability and punctuality in meeting performance requirements