Virginia Licensed Sr. Call Center Rep

Job Summary

A company is looking for a Remote Sr. Call Center Representative.

Key Responsibilities

• Provide direct customer service and manage escalation queues for disruptive callers
• Serve as an expert user for contact center tools and assist in software testing
• Support training for new agents through coaching and performance coordination

Required Qualifications

• High school diploma or equivalent
• Minimum of 3 years of contact center experience (agent or higher)
• Experience in customer service
• Ability to use telephony tools and applications
• Must be able to obtain and maintain government agency suitability requirements