Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative, Member Care (Remote).

Key Responsibilities

• Handle inbound calls and chat inquiries regarding products and services
• Provide excellent customer service in a timely and positive manner
• Build rapport with members to understand their needs and enhance their experience

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• Experience in healthcare or insurance is preferred
• Bilingual in English and Spanish is a plus
• Adaptable and resilient in a fast-paced startup environment
• People-first communicator with empathetic listening skills