Absence Management Specialist

Job Summary

A company is looking for an Absence Management Specialist to support employee inquiries regarding leave of absence processes.

Key Responsibilities

• Serve as the primary contact for leave of absence requests, assisting employees and guiding them through the process
• Manage the leave administration process from initial notice to return to work, including eligibility decisions and documentation review
• Provide customer service and guidance regarding leave cases to employees, managers, and HR

Required Qualifications

• 3+ years of experience in Leave of Absence case management
• Knowledge of US federal and state leave laws
• Knowledge of Canada federal and provincial leave laws
• Experience with customer service technologies
• Ability to identify and resolve problems in a timely manner