Account Management Manager

Job Summary

A company is looking for a Manager of Account Management.

Key Responsibilities:

• Drive customer retention and expansion by leading a team of Account Managers
• Cultivate and maintain strong relationships with key stakeholders at customer organizations
• Monitor customer engagement and health metrics to proactively mitigate risk and deliver tailored success plans

Qualifications and Experience:

• 5+ years of experience in Customer Success or Account Management in Enterprise SaaS
• Proven track record of exceeding retention and expansion quotas
• Experience leading a Customer Success or Account Management team
• Bachelor's degree in a relevant field required; advanced degree or MBA is a plus
• Highly self-motivated and accountable with a strong analytical focus