Account Manager

Job Summary

A company is looking for a Renewals Account Manager to join their Customer Success organization.

Key Responsibilities

• Manage a portfolio of renewals by collaborating with team members, partners, and customers
• Transform renewals processes to ensure seamless integration for partners and customers
• Create and manage renewal quotes and forecasts, coordinating with external parties to achieve on-time renewals

Required Qualifications

• Minimum 2 years of service renewal experience, preferably in networking or SaaS
• Expertise in service business concepts, including co-termination and service terms
• Experience negotiating with partners and customers
• Proficiency in analytics tools such as Excel, Access, and Tableau
• Familiarity with Salesforce.com and MS Dynamics is a plus