Alabama Licensed Loss Mitigation Liaison

Job Summary

A company is looking for a Loss Mitigation Liaison I responsible for managing the loss mitigation process for mortgage loan borrowers.

Key Responsibilities

• Act as the Single Point of Contact for borrowers during the loss mitigation process, including package collection and foreclosure
• Answer consumer inquiries regarding their accounts and document interactions in the mortgage servicing system
• Communicate loss mitigation options, decisions, and the foreclosure process while ensuring compliance with relevant laws and regulations

Required Qualifications, Training, and Education

• A combined 4 years of higher education and/or work experience, including at least 1 year in collections or customer service
• Proficiency in word processing and spreadsheet software
• Ability to communicate effectively and professionally over the phone
• Excellent customer service skills
• Mortgage collections experience is preferred