Bilingual Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist I (Bilingual, Temporary, PST).

Key Responsibilities

• Assist Clinical Managers and Sprinters with real-time scheduling changes
• Field and resolve overnight questions and support requests from patients
• Respond to and triage inbound customer questions via phone, email, and SMS

Required Qualifications

• Fluency in Spanish
• At least 2+ years of relevant experience in customer or patient service, healthcare required
• Proficiency in using electronic health record (EHR) systems and other healthcare software
• Experience working with Zendesk preferred
• Ability to adapt to changing priorities and work effectively in a fast-paced environment