Bilingual Customer Support Specialist

Job Summary

A company is looking for a Bilingual Customer Support Specialist - Freelance, Remote.

Key Responsibilities

• Respond to emails and live chats from students and parents, conducting follow-up calls as necessary
• Coordinate class schedules and manage updates to the shared calendar
• Act as a liaison between students, parents, and instructors for scheduling and class attendance

Required Qualifications

• 1-2 years of customer service experience in a service-based or education-related business
• Strong bilingual skills in English and Mandarin (written and spoken)
• Experience managing calendars and schedules
• Reliable computer setup with specified hardware and internet requirements
• Quiet, dedicated workspace at home