Bilingual Patient Care Representative

Job Summary

A company is looking for a Patient Care Contact Center Representative (Bilingual).

Key Responsibilities

• Handle inbound patient referral and inquiry calls, documenting information in the CRM system
• Triage and manage patient referrals, determining the best fit location for domestic and international patients
• Assist with medical record requests and provide support for multiple Shriners Children's locations

Required Qualifications

• 2 years of work experience in a healthcare office setting
• 1 year of medical terminology experience
• Knowledge of customer service principles and practices
• High School Diploma/GED
• Fully Bilingual (verbal/written) in both English and Spanish