Business Process Analyst

Job Summary

A company is looking for a Business Process Analyst to support customer and internal teams by ensuring timely and effective issue resolution.

Key Responsibilities

• Triage reported system issues and collaborate with teams for timely resolution
• Act as a central coordinator for complex technical issues, driving multi-functional problem-solving
• Review and redesign operational processes to enhance efficiency and scalability

Required Qualifications

• 5+ years of Business Analyst experience
• 5+ years in a customer-facing role
• 5+ years of experience with Google Sheets (or Excel)
• Bachelor's degree or equivalent relevant experience
• Experience with case management or issue tracking tools