Business Process Improvement Specialist

Job Summary

A company is looking for a Business Process Improvement Specialist to enhance customer service and operational efficiency.

Key Responsibilities

• Identify, define, and lead projects to improve customer experience and address risk and compliance issues
• Motivate team members and influence organizational support for initiatives and process improvements
• Track project status and develop relationships to maximize best practice sharing across teams

Required Qualifications

• Bachelor's degree or equivalent experience (2+ years of relevant experience in lieu of degree)
• Minimum of 2+ years of experience in facilitating or leading projects
• Demonstrated ability to work independently and resolve complex issues
• Strong analytical skills with a focus on compliance and productivity improvements
• Ability to work a varied schedule as needed by the business