Call Center Manager

Job Summary

A company is looking for a Call Center Manager to provide leadership in a federal contact center environment.

Key Responsibilities

• Manage overall delivery of contact center operations, including staffing and reporting
• Oversee service recovery and ensure compliance with standard operating procedures
• Analyze call center data, prepare reports, and present findings with recommendations for improvements

Required Qualifications

• BA/BS preferred
• At least 8 years of progressive call center management experience
• Ability to obtain and maintain government agency suitability requirements