Certified Leave Management Specialist

Job Summary

A company is looking for a Product Support specialist to assist and empower users through life-defining moments using their software.

Key Responsibilities

• Provide expert support to users and companies, addressing Tier 1 and Tier 2 support tickets
• Document processes and collaborate with the Product Operations team to enhance product solutions
• Collect feedback and insights to contribute to the product development lifecycle

Required Qualifications

• Must obtain the Disability Management Employer Coalition's (DMEC) certification to become a Certified Leave Management Specialist (CLMS)
• Experience in customer support, particularly in a technical or software environment
• Ability to work with data to drive insights and improvements
• Comfortable with technical concepts and legal frameworks related to leave management
• Availability to work from 9am - 6pm Arizona time