Client Engagement Specialist

Job Summary

A company is looking for a Client Engagement Specialist to ensure timely prescription processing and enhance patient outcomes.

Key Responsibilities

• Review and resolve script-level tickets, ensuring proper processes are followed
• Monitor and manage the support ticket queue for timely issue resolution
• Serve as the first-line contact for manufacturer partners, providing updates and support

Required Qualifications

• Bachelor's degree or equivalent experience
• Minimum 2+ years of client-facing support experience in healthcare or technology
• Demonstrated ability to collaborate cross-functionally to resolve issues efficiently
• Strong analytical thinking to identify patterns and root causes in workflows
• Background in pharmacy or healthcare operations preferred