Application Support Specialist

Job Summary

A company is looking for an Application Support Specialist to provide expert support to customers in the dental care sector.

Key Responsibilities:

• Deliver tier 1 and tier 2 support to end users via phone and email
• Troubleshoot technical and user-facing issues, escalating complex problems as needed
• Manage day-to-day ticket workflows and analyze support trends for improvements

Required Qualifications:

• 2+ years of SaaS technical support experience, preferably in a startup environment
• Proven ability to resolve complex technical issues and deliver exceptional customer support
• Experience troubleshooting cloud-based or web application issues
• Proficiency with CRM and ticketing tools (e.g., HubSpot, Zendesk, Salesforce, Jira)
• Experience writing SQL queries and interpreting system logs