Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to join their Customer Success organization.

Key Responsibilities

• Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB
• Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations
• Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively

Required Qualifications

• Strong technical foundation in databases, distributed systems, cloud platforms, Linux/Unix administration, or programming/scripting
• Ability to learn new systems quickly and demonstrate analytical skills
• Proactive, customer-first mindset with patience and persistence in resolving issues
• Ability to work independently in a fully remote environment while collaborating across global teams
• Willingness to work UK business hours