Client Success Specialist

Job Summary

A company is looking for a Client Success Specialist, bswift.

Key Responsibilities

• Respond to client inquiries and manage casework via shared support inbox
• Troubleshoot and resolve issues in the bswift platform through root cause analysis and documentation
• Conduct training for HR and broker users on system capabilities and best practices

Required Qualifications

• 1+ years of experience with the bswift platform
• 1+ years of experience in benefits administration or HR technology
• Bachelor's degree in Business, Human Resources, Information Systems, or related field preferred
• Experience with CRM and project management tools preferred
• Experience with MS Office Suites, particularly Excel