Client Support Analyst

Job Summary

A company is looking for a Client Support Analyst - Remote.

Key Responsibilities

• Oversee end-to-end client case management, including tracking and communication across multiple systems
• Support data validation and delivery for year-end tax forms
• Maintain high-touch client communication and participate in status meetings and updates

Required Qualifications

• 3+ years of experience in Client Services
• Advanced skills in Customer Success metrics
• Experience with enterprise-level clients in regulated industries
• Familiarity with payroll in US and Canadian tax forms
• Experience with tax year-end processing and data-heavy client services