Client Support Representative

Job Summary

A company is looking for a Client Support Representative to provide exceptional support to clients using their platform.

Key Responsibilities

• Provide world-class support to camp directors, staff, and parents via phone and help tickets
• Deepen understanding of the platform through comprehensive training and refine communication skills
• Identify and implement product or procedural improvements while maintaining accurate records in the CRM

Required Qualifications

• Experience in a client support role with a focus on direct client interaction
• Ability to work with urgency and adapt to increased volume and business needs
• Proficiency in learning new software and technology quickly
• Experience in teaching and explaining processes clearly to clients
• Ability to remain calm and empathetic in emotionally charged situations